Widerrufsrecht

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request a return. Any refunds take 5-8 days to complete you will receive an email once a refund is initiated.

Exchanges are not accepted without prior authorization in which a 5% restocking fee is applied and customer is responsible for all shipping cost,

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a exchange, you can contact us at ybetacreations@gmail.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any exchange question at ybetacreations@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns/exchanges on sale items or personalized items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your exchange, and let you know if it has been approved or not.